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B-Up Games / Support
Questions, feedback, or missing pieces — we're here to help.
Whether you have a question about one of our games, a concern about your order, a missing piece in your box, a delivery or shipping issue, or a retail inquiry — reach out and we'll get back to you as quickly as we can. You can also email us directly at info@bupgames.com.
We have received many inquiries regarding unauthorized charges made by a company called BUPE GAMES based in China. We have no relation to this company. We suggest initiating a dispute, charge back, or fraud investigation with your credit card company or payment provider.
Mailing Address
Email Us Directly
info@bupgames.comWe typically respond within 1–2 business days. For order issues please include your order number if available.
If your game arrived with a missing or damaged component, please reach out and we'll make it right. Include the game name, component name, and your order details.
Find Us
B-Up Games is based in Hamden, Connecticut. Please note this is an administrative mailing address and not a retail storefront.